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recess.

Privacy Policy

1. Introduction

  • This Privacy Policy outlines how Recess Learning, Inc. ("Recess," "we," "our," or "us") collects, uses, and protects user information. By accessing Recess, users consent to the practices described here.

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2. Information We Collect

  • Personal Information: When users create accounts, we collect information such as name, email, phone number, and educational background.

  • Payment Information: Tutors must create a Stripe account to process payments. Recess does not store full credit card or bank information.

  • Session Data: Recess records data on session bookings, subjects, and user interactions to monitor session quality and platform safety.

  • Device Information: We may collect non-personally identifiable data about users’ devices (e.g., IP addresses, browser type) to ensure optimal platform performance.

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3. How We Use Information

  • Platform Functionality: Personal information allows Recess to match learners with suitable tutors, verify tutor credentials, and provide personalized learning experiences.

  • Payment Processing: Payment data is securely processed through Stripe for subscription and learning pack transactions. Recess does not retain sensitive payment data, and all transactions comply with PCI standards.

  • Quality and Safety Monitoring: Session data may be reviewed in cases where policy violations are reported to ensure compliance with Recess’s guidelines.

  • User Support and Notifications: User data may be used to provide customer support and send notifications about session updates, account changes, and new platform features.

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4. Information Sharing and Disclosure

  • Third-Party Services: We partner with Stripe for secure payment processing, and users’ payment data is only shared with Stripe. Recess does not have direct access to full credit card or bank details.

  • Legal Requirements: We may disclose personal information if legally required or to comply with law enforcement requests, ensuring compliance with regulations.

  • Protection and Safety: Recess may access user data in cases of reported policy violations to confirm appropriate use and maintain a safe environment for users.

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5. Data Security and Protection

  • Recess is committed to safeguarding user data. We employ secure servers, encryption, and other protective measures to prevent unauthorised access, use, or disclosure of personal data.

  • Session Confidentiality: Recess requires that private conversations between tutors and students remain confidential. Recess may only review session data if a violation is reported.

  • Account Security: Users are responsible for safeguarding their account login information. Recess does not take responsibility for unauthorised account access due to user negligence.

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6. User Rights and Control

  • Access and Update: Users may access or update their personal information in their account settings. Any requests for additional data changes can be sent to support@recess.education.

  • Delete or Deactivate Account: Users can request account deactivation or deletion by contacting Recess Support. Note that some information may be retained for legal compliance or security purposes.

  • Email Preferences: Users may opt-out of non-essential notifications, but they will continue to receive critical updates regarding account or session information.

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7. Cookies and Tracking Technologies

  • Cookies: Recess may use cookies to enhance user experience, remember preferences, and track site activity. Users may adjust browser settings to disable cookies, though this may affect platform functionality.

  • Tracking Technologies: Non-identifiable data about user interactions on the platform may be collected for analytics and performance improvements. No personally identifiable information is shared with third-party analytics providers.

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8. Updates to This Policy

  • This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Users will be informed of significant updates, and continued use of Recess indicates acceptance of these changes.

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9. Contact Us

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